Return, Refund & Exchange Policy – Light Mandi

At Light Mandi, your satisfaction matters. Please review the guidelines below for returns, refunds, exchanges, and cancellations.

1) Return Policy

  • You may request a return within 30 days of receiving your order.
  • Items must be unused, unworn, in the original packaging, and include all tags with a receipt/invoice.
  • Start a return by emailing info@lightmandi.com or calling +91 87002 60050.
  • Ship returns to: Chandni Chowk, Delhi – 6.
  • Once approved, we’ll send a return shipping label and instructions.
  • Items sent back without prior approval will not be accepted.

Restocking Fee: “no-questions-asked” returns incur a 15% re-stocking fee.

2) Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

3) Exceptions / Non-Returnable Items

The following cannot be returned:

  • Sale items or gift cards
  • Custom/personalized products
  • Perishable goods (e.g., food, flowers, plants)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you’re unsure about a product’s eligibility, please contact us before initiating a return.

4) Exchange Policy

  • If you receive a damaged, defective, or incorrect product, notify us within 24 hours of delivery at info@lightmandi.com or +91 87002 60050.
  • To qualify, the item must be unused and returned with:
    • Original packaging
    • Tags & barcodes
    • User manual, warranty card
    • Invoice/receipt
  • We’ll arrange pickup via our logistics partner. If pickup isn’t available in your area, we’ll request a reputable courier and reimburse approved charges.
  • All returned items are subject to inspection/verification. If a claim is invalid, return shipping costs are the customer’s responsibility.
  • Once approved, we dispatch the replacement within 24 hours.

5) Refunds

  • After we receive and inspect your return, we’ll notify you of approval or rejection.
  • If approved, refunds are issued to your original payment method within 10 business days.
  • Your bank/card provider may take additional time to post the refund.
  • If 15 business days pass after approval and you haven’t received the refund, contact us at info@lightmandi.com or +91 87002 60050.

6) Cancellation Policy

  • You can cancel an order before it has shipped, not after.
  • If you have an account, cancel from your “My Orders” page; otherwise email info@lightmandi.com or call +91 87002 60050.

7) European Union – 14-Day Cooling-Off Period

If your order is shipped into the EU, you may cancel/return within 14 days for any reason. Items must be unused, with tags, in original packaging, and include proof of purchase.

Need Help?

We’re here to help with returns, refunds, or exchanges.

📧 info@lightmandi.com
📞 +91 87002 60050
📍 Chandni Chowk, Delhi – 6